Frequently Asked Questions

Everything you need to know about your favorite bubbly probiotic tea.

How should I store my Health-Ade kombucha?

To maintain freshness and prevent further fermentation, our kombucha must be kept refrigerated at all times (between 33-40°F) and should never be left out at room temperature.

Does your kombucha contain caffeine?

Yes, because our kombucha is brewed with high-quality green and black teas, it contains a small amount of caffeine—roughly 10-15mg per serving, which is significantly less than a standard cup of coffee.

How long does shipping take for online orders?

Orders typically process within 1-2 business days. Once shipped, your kombucha is sent via expedited shipping with cold-packaging to ensure it arrives chilled within 2-3 days.

Are your products organic and non-GMO?

Absolutely. All Health-Ade products are USDA Certified Organic, Non-GMO Project Verified, vegan, gluten-free, and kosher.

What is your return policy for beverages?

Due to the perishable nature of our products, we do not accept returns. However, if your order arrives damaged or you are unsatisfied with the quality, please contact our support team within 7 days for a replacement or refund.

Do you offer subscription discounts?

Yes! You can save 15% on every order by signing up for a recurring subscription. You can choose your delivery frequency and pause or cancel at any time through your account portal.