Returns & Exchanges

Due to the perishable nature of our kombucha, we are unable to accept physical returns of products; however, we are committed to ensuring your satisfaction and will replace or refund any orders that arrive damaged or incorrect.

1

Inspect Your Order

Upon delivery, please immediately check your package for any signs of leakage, breakage, or missing items from your Health-Ade shipment.

2

Document Issues

If you encounter a problem, take high-quality clear photos of the damaged product and the shipping label as evidence for our support team.

3

Contact Support

Email our customer service team within 7 days of delivery with your order number and the photos you captured to initiate a claim.

4

Resolution Process

Our team will review your request and, if approved, will issue a full refund to your original payment method or ship out a replacement case at no extra cost.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing